Privacy Policy – ELIT STORE

Thank you for trusting ELIT STORE. We value your privacy and are committed to protecting your personal information and using it only to serve your orders while safeguarding your privacy.

Please read this policy to understand how we collect, use, and protect your information.

1. Information We Collect

When you place an order or contact us, we may collect:

  • Your name, telephone number, and delivery address.
  • Payment information. We do not store bank-card details; payments are processed only through secure payment gateways.
  • Previous order details, to improve service and activate warranties.
  • Any information you provide while communicating with us through WhatsApp or the website.

2. How We Use Information

We use collected information only to:

  • Prepare and deliver orders.
  • Contact the customer to confirm an order or resolve an order-related issue.
  • Send offers or updates about new products if the customer has chosen to receive them.
  • Activate warranties for eligible products.
  • Improve the shopping experience and customer-service quality.

3. Sharing Information

We do not sell or share your personal information with outside parties except in these limited cases:

  • Delivery companies, which receive the name, telephone number, and address required to deliver an order.
  • Electronic payment gateways, which process payments securely.
  • Warranty-service providers, when an eligible product requires inspection or maintenance by an authorised agent.

All parties we work with are required to maintain the confidentiality of customer data.

4. Data Protection

ELIT STORE protects your data by using secure and trusted payment systems, not storing bank-card details on our servers, protecting stored information from unauthorised access, and training the support team to handle customer information safely.

5. Cookies

We may use cookies to improve the store experience, including remembering products previously viewed and making sign-in and checkout easier. Cookies do not contain sensitive personal information.

6. Customer Rights

You may request access to your stored data, request that it be corrected or updated, or request its deletion when it is no longer needed to complete a service or warranty obligation.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any update will be published on the ELIT STORE website. Continued use of the website constitutes acceptance of those changes.

8. Contact

For questions about this Privacy Policy or personal information, please contact us through WhatsApp at 50626522.