Return and Exchange Policy – ELIT STORE

Thank you for shopping with ELIT STORE. We care about your complete satisfaction, and if there is any issue with your order, we will work to resolve it as quickly as possible.

To clarify the process and the customer’s rights, please review the following policy.

1. General Policy

  • Products may be returned within 4 days from the date of delivery, provided they are unused, in their original packaging, and include all accessories.
  • Products covered by a warranty are subject first to the warranty terms stated in the product description on the store, followed by those in the enclosed booklet or warranty card. The warranty covers manufacturing defects only.
  • If there is a visible manufacturing defect or the delivered product does not match its description, you must notify us within 24 hours of delivery and provide clear photos or video.
  • The 24-hour period applies only to reporting manufacturing defects or damage found upon delivery. It does not apply to returns requested for personal reasons.
  • An opened or used product cannot be returned or exchanged unless a manufacturing defect is confirmed.
  • Products received with a manufacturing defect or damaged on arrival (DOA) may be exchanged after inspection by the support team.
  • Once a return is approved, the amount will be refunded using the same payment method used for the purchase.
  • Bank-card refunds may take 14–21 business days, depending on the bank’s procedures.
  • The customer bears delivery charges when the return or exchange is not related to a manufacturing defect.

2. Return or Exchange Process

  • The customer must send photos or video showing the product from all sides so we can confirm that it has not been opened or used.
  • After approval, collection through the delivery company will be arranged if needed.
  • The ELIT STORE team will inspect the product before completing the return or exchange.
  • If the product was damaged or did not match the order when delivered, ELIT STORE bears the full exchange and delivery cost.
  • If the product is in good condition and the return is requested for personal reasons, the customer bears the delivery charge. A small service charge may also be deducted for electronic payments.

3. Non-returnable Items

  • Products that have been opened or used.
  • Incomplete products or products missing their original accessories.
  • Damage caused by misuse, dropping, or water ingress.
  • Perfumes, personal accessories, and hygiene products, for health reasons.
  • Clearance or discounted products, unless a manufacturing defect is present.

4. Warranty Policy

The warranty covers manufacturing defects only. It does not cover breakage or deliberate damage, misuse, water or heat exposure, or damage caused by dropping or tampering with the product.

  • The warranty period varies by product and is stated on the product page.
  • The invoice or order number must be provided to use warranty services.
  • Inspection normally takes 3–7 business days, depending on the company and product type.
  • If a manufacturing defect is confirmed, the amount may be refunded, the product may be replaced, the product may be repaired when appropriate, or store credit equal to the product value may be issued.

Important Notes

All return and exchange requests must be submitted through ELIT STORE WhatsApp at 50626522. ELIT STORE reserves the right to reject any return request that does not meet the conditions above.